Refund policy

Returns & Refunds

Every shirt in our shop is printed just for you when you order it. Because of that, we don’t accept returns or exchanges for buyer’s remorse or the wrong size. Please check the size guide on each product page before ordering.

If something’s wrong with your order, we’ll make it right.

If your shirt arrives misprinted, damaged, or defective, or you receive the wrong item, contact us within 30 days of delivery and we’ll send you a replacement at no cost. In some cases we may offer a refund instead.

To start a claim, email us at [your email] with:

• your order number
• a clear photo of the problem (the misprint, damage, or wrong item)

You don’t need to send the shirt back.

Lost or undelivered orders

If tracking shows your order was delivered but you didn’t receive it, or it seems lost in transit, contact us within 30 days of the expected delivery date and we’ll look into it with the carrier.

Wrong address

Please double-check your shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, we can reship it, but the new shipping cost will be the customer’s responsibility.

Cancellations

Since printing starts quickly, we can only cancel an order if you contact us within 2 hours of placing it.

Questions? Email us at knowthetimes@proton.me. We’re happy to help.